Refund policy

Table of Contents

1. Introduction

At Mannmaya, every garment is thoughtfully designed and crafted using traditional Indian textiles and artisanal processes. As a slow-fashion label, we prioritise mindful production over mass manufacturing. This policy outlines our shipping, return, and exchange guidelines to ensure transparency.

2. Effective Date & Last Updated

Effective Date: January 8, 2026
Last Updated: January 8, 2026

3. Shipping Policy

3.1 Domestic Shipping (India)

We ship across India using reliable courier partners. Shipping charges, if applicable, are calculated at checkout. Delivery timelines may vary depending on location.

3.2 International Shipping

We offer international shipping to select countries. Customs duties, import taxes, or local charges are the responsibility of the customer. Mannmaya is not liable for customs delays.

3.3 Dispatch & Order Processing

  • Ready-to-ship items: 7-10 working days
  • Made-to-order / handcrafted pieces: 15–25 working days

3.4 Tracking Information

Tracking details will be shared via email or WhatsApp once the order is shipped.

3.5 Transit & Delivery Conditions

Delivery timelines are estimates. Mannmaya is not responsible for delays caused by external factors such as weather, strikes, or courier disruptions.

3.6 Shipping Delays & Carrier Liability

Once dispatched, courier partners are responsible for the shipment. We will assist with follow-ups but refunds or replacements depend on courier investigations.

4. Returns, Exchanges & Refunds

4.1 General Returns Policy

Mannmaya does not offer returns or refunds unless there is a manufacturing defect or transit damage.

4.2 Exchanges

Exchanges are allowed only for size-related issues and must be requested within 48 hours of delivery, subject to availability.

4.3 Size Issues & Alterations

Customers are advised to check size charts carefully. Minor alterations may be possible on request. Return shipping for exchanges must be borne by the customer.

4.4 Custom Orders

Custom-made, personalised, or altered garments are strictly non-returnable and non-exchangeable.

4.5 Sale, Discounted & Final Items

Items purchased on sale or at discounted prices are final sale.

5. Fabric & Material Characteristics

5.1 Fabric Irregularities

Slight variations in colour, texture, weave, or embroidery are inherent to handcrafted textiles and add to their uniqueness.

5.2 What’s Not Considered a Defect

  • Colour variation due to natural dyes
  • Minor irregularities in weave or print
  • Handcrafted finish
  • Natural fading over time

6. Manufacturing Defects Policy

Defects must be reported within 48 hours of delivery with clear images. Approved cases may be resolved via repair, replacement, or store credit.

7. Customer Support

Email: Info.mannmaya@gmail.com
Instagram: @mannmaya.in
Support Hours: Monday–Friday, 11:00 AM – 6:00 PM IST

Responses may take up to 24–48 working hours

8. Additional Notes

Mannmaya reserves the right to modify this policy at any time without prior notice.

Customers are encouraged to review the policy before placing an order.